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FAQ

Frequently Asked Questions

You can register using the following link 

1. Login using Facebook ID.
2. Your email-id will be your login name for UttamPhotographics website.
3. Setup a password for UttamPhotographics login.
4. Attach the relevant documents.
5. Complete the registration form by providing all the details.
Incase the address in your passport does not match the current address, you will need to submit a copy of either rental agreement or utility bill (Telephone/Electricity). UttamPhotographics will do further verification and approve/reject the same. Mandatory: First time renters need to visit our office along with the original documents submitted for registration (For Verification Purpose).

We offer delivery to select locations in Kolkata between Monday to Saturday 9:00 AM to 7:00 PM. Shipping charges depends on Location to Location, Charges starting from 100 INR. Note: Shipping charges for Delivery & Pickup are separate.(if you are opting for only one service.

An appointment has to be made prior to the collection and return of the equipment. You may pick up the equipment after 5:00 PM one day prior the first day of rental, and return before 11:00 AM one day after the last day of rental at no extra charge. we will always try our best to accommodate your timing and special pickup/return time can be arranged by calling us in advance. Note: In case there is back to back orders, the equipment needs to be returned on the same day only(Last Rental Day). we can't accommodate flexible timings in these scenarios.

Yes. You can book for only one day. Note: Equipment booked for only saturday needs to be returned on the same day before 7 PM. Failing to do will attract one more day rental..

You can book any equipment by calling us on between 9:00 AM & 7:00 PM.

First time renters need to visit the office for there first rental. Only after that Delivery and Pickup will be available.

Cancellation charges are applicable if cancelled 4 working days* before the actual rental date. Note: Bookings done today for tomorrow and not turning up for the rental will also attract charges. Customers who don't oblige to pay the cancellation charges, there accounts gets suspended immediately.

You account will be suspended immediately.

Yes. You can. Equipment booked will be confirmed only when the amount is transfered to UttamPhotographics account (1 Day rental or 50% of total rent amount whichever is higher) if not paid online.

YWe look forward to sharing our extensive knowledge and expertise with you! We have a network of experienced photographers and they will be glad to share with you their expertise in the appropriate choice of equipment for your particular requirements.

Feel free to contact us! We are constantly expanding our inventory. We may also be able to obtain the equipment from our partners. We also encourage you to letting us know of any equipment which are not yet listed on our website and which you feel should be included in our inventory.

All our equipment goes through a quality check before and after each rental service. We check each lens visually, test it for focus and sharpness. We ensure the lenses are clean and they work as intended. In case of any issues, please call us immediately and bring it to our notice.

Please call/sms us at < or drop us an Email: info@uttamphotographics.com

Please call us or email us with the Booking ID which was emailed to you and let us know your payment method, in case its not online, for the same so that we can approve it. Once booking is done online, the item remains unavailable for other customers, so cancellation of the same at the last min attracts charges.

Yes. We have discounts for longer booking periods, kindly contact us.

Post 11 AM return of any equipments will attract extra charges based the no. of hours delayed.

Complete amount will be refunded if the order is canceled at-least 10 working days(before) of the actual rental start date. Otherwise 50% of the amount will be refunded. Time taken for refund depends on method of payment. Please get in touch with the UttamPhotographics Team.

All original documents supporting the documents submitted online needs to be carried with you to our office for verification purpose along with this a copy of the documents which are self-attested.

Yes. You can pickup the equipment depending on the availability of the same and of course with extra charges applied for the same depending on the time of pickup.